Welcome to TimeRevolution!

My Cart

You have no items in your shopping cart.

Frequently Asked Questions

What kind of watches do you repair?

TimeRevolution repairs clocks dating back to the 1600s, newer clocks today, antique pocket watches and contemporary quartz, including Bulova Accutron watches.

My watch has stopped working. Did I over-wind it?

The mainsprings of watches and clocks are designed to be wound up fully inside their barrels and should run efficiently when completely wound. If the mainspring is broken the watch or clock will keep on winding. If you cannot wind a watch any further and it does not run then the problem is mechanical. You need to go to a watch repair service for a full assessment of the problem.

Why does it cost so much to clean a watch? Don’t you just blow out the dust?

Properly cleaning and overhauling a watch takes 3 to 4 hours. The watch is completely disassembled down to the last wheel and spring. Each part is cleaned in various solutions and rinses, the areas of wear are repaired, the timekeeping is regulated and then it is lubricated and reassembled. We thoroughly check its performance quality and monitor this for several days. If there is a plastic crystal, it gets buffed to remove small scratches. Metal bracelets are immersed in an ultrasonic tank and then scrubbed clean. We guarantee workmanship on this service for 1 year.

Do analog quartz watches need more than a battery change to keep them going?

Yes they do. Like their mechanical counterparts, analog quartz watches require an overhaul every four-five years. They should be cleaned and re-oiled, especially after the oil dries out. Most quartz watches exhibit problems as soon as the oil dries out because their power supply is so light. The overhaul will include complete disassembly, ultrasonic cleaning, oiling and lubricating, reassembly, resetting the circuitry and putting in the new power cell or battery.

Why don’t you repair disposable watches?

Disposable and fashion watches like Timex, Ingraham and TellTime have no replacement parts. Further, these watches cannot be disassembled. Disposable watches last for 3 to 4 years.

How often should I wind my watch? Is there a technique I should follow in winding my watch?

You should wind your watch fully every 24 hours to ensure good time keeping. Wind your watch back and forth to keep the grease moving evenly in the winding mechanism. With this practice, your watch will run trouble-free for a longer period of time.

Why does it seem like my watch gains time especially at the end of the day?

This problem is called “isochronal error” and is most often caused by the lack of winding. When less power is supplied to the train of the wheels, the amplitude drops resulting to increased frequency in the release of the escape wheel. This results to your watch gaining time. Better quality watches compensate for this problem. However, nothing can compensate for the lack of winding.

Why has my alarm stopped ringing?

When all other functions of your watch are running properly and a battery was just replaced, the problem may be caused by the loss of the alarm spring during the battery replacement. Without this spring the alarm will not sound.

What causes condensation or moisture inside the watch?

Water immersion and dry rubber gaskets cause condensation or moisture inside the watch. Water resistant watches are made to withstand splashes and are not intended to be immersed in water. Some watches are water resistant up to a specific depth and should not be submerged beyond this specification. Additionally, depressed “push buttons” during immersion allows water to seep into the case and cause moisture. On the other hand, rubber gaskets that have dried out over time also allow moisture to seep into the case. A qualified watchmaker can test the watch for gasket replacement and water resistance during battery replacement or every two years, whichever comes first. Divers watches should be tested every two years regardless of the need for battery replacement.

What should I do if there is moisture in my watch?

Take your watch to a watchmaker as soon as you see moisture inside the case because it needs to be dried out. Rust will begin to form if it is not dried immediately causing extensive damage to the movement of the watch.

What should I do if the crown is dislodged from the watch?

The crown is directly linked into the movement of the watch’s hands and must not be pulled too hard. Take the watch to a qualified watch repair service if the crown becomes dislodged. Don’t attempt to push it back into place as this will cause more damage that will require extensive repairs.

Why can’t I set my watch anymore?

The watch may have been banged on the crown, was caught onto something or may have been pulled. Any of these will cause the stem of the crown to bend. If this happens, you will no longer be able to set your watch since the stem and crown are fixed directly into the movement. You may also experience moisture problems with a bent stem and crooked crown.

Why has my watch stopped working after only six months?

The watch may have been in the display case of the store for some time before it was purchased. You may only require a new battery since the life expectancy of a battery is between two-three years.

Why did the battery last longer when the watch was new?

When watches are new the oil is clean and the movement parts are all new. Over time the oil dries out and dirt accumulates. This causes the small intricate movement parts to stick slightly thus requiring more energy from the battery. This reduces the battery’s life.

What causes corrosion on the dial of my watch? Why is there dust in my watch?

Dust and moisture seep inside the case through a crack or chip in the crystal. The crystal should be replaced as soon as signs of damage appear. If the crystal looks okay the gaskets should be tested and replaced if necessary.

How come my watch stopped working after it was serviced?

Determine the problem by asking the following questions:

1. When did the watch stop working?

2. Was the watch dropped or hit?

3. Has the crown been inadvertently been pulled out?

4. Does it stop at regular intervals?

5. Does it stop when it is on/off the wrist?

6. Has moisture seeped into the case?

7. If it’s a mechanical watch, has it been wound?

8. If it’s a quartz watch, has it been exposed to heavy magnetism?